Service Team

Joining the Riddleberger Brothers, Inc. team in 2024, Mr. Hales began his HVAC journey at a very early age. At 14, Eric started as a tool caddy for his father’s HVAC/R business. By 17, Eric was already making service calls for his dad. Continuing to work through high school, Eric then enrolled in the HVAC program at Penn Tech (now Pennsylvania College of Technology) in Williamsport PA. Earning his associate’s degree in HVAC, he continued working for his father until his retirement and selling of the business. After continuing his trade in central PA for approximately 4 years, Eric gained experience in the scientific/cascade refrigeration arena as a test and quality technician at Thermal Product Solutions. While there, Eric advanced to the Application Engineering group. While still in central PA, Eric added some additional tools to his belt at Suburban Propane. This move brought a mixture of not only HVAC, but also petroleum distribution. 

Seeking travel to other parts of the US, Eric and his family would make moves to southern Florida, and eventually Austin TX. In FL, he would serve as an operations manager with TWC Services, which focused on commercial HVAC, refrigeration, and commercial cooking equipment.  In Austin TX, Eric would hold a position once again at Suburban Propane. The desire to be closer to family would bring everyone back home with Eric serving as Branch Manager at Southern States Energy for approximately 5 years.

However, the petroleum world would not be his true passion. Eric’s desire to return to his commercial HVAC roots brought him to RBI in 2024, revitalizing his energy and focus.

In her current position as Director of Service Operations & Business Systems, Robin oversees our service programs to maximize productivity and performance, while improving processes that lead to greater customer satisfaction. 

Robin has been with Riddleberger Brothers since 2008 and has served in several areas including inventory management, dispatching, and office management.

Outside of work, Robin resides in Augusta County with her husband and enjoys spending time with her family.  

Since 2006, Ronny has served Riddleberger Brothers as the Quality Control Director, and the Service Division’s Boiler Division Manager.  In 2004, Ronny started his career at RBI as a boiler technician and code welder. He then became a Technical Field Supervisor.  Prior to coming to RBI, Ronny was the owner/President of RTJ Inc., a welding fabrication company. His work experience includes piping foreman, pipe welder, iron worker/fabricator, sheet metal fabricator/welder, crane operator, and operation of other heavy equipment. Other employment included Industrial Fabricators as a welder/fabricator, and English Boiler as a code welder. He was the nuclear code welder for the power and petroleum plants.  Welded and worked according to specifications of B-31.1 for power piping; and served as Quality Control inspector at Brown and Root, and Blue Ridge College.

With 42 years of welding experience in pipe, pressure vessels, structural steel, and sheet metal, Ronny holds multiple certifications in alloy steels and materials, Stick, Mig, and Tig procedures. He’s also completed an extensive list of trainings including RBI’s OSHA 10 and 30 Course, AGCVA Crane Safety, Industrial Consultants Emergency Response Training, and the National Board of Boiler and Pressure Vessel Inspectors – Boiler and Pressure Vessel Repair Course.

Tim Hoysradt has served as Indoor Air Quality Division Manager at Riddleberger Brothers, Inc. since 2017. Prior to RBI, Mr. Hoysradt served as owner and President of Twins, LLC from 1993 through 2017. He has over 43 years of HVAC and IAQ experience including working for various companies as a technician, sales rep, and owner. Tim also served as the National Air Duct Cleaners Association Board Director, Regional Coordinator, and Instructor. From 2005 to present, he’s served as an instructor for Certified Indoor Environmental Consultant, Certified Mold Remediator, and Certified Indoor Environmentalist Classes at Indoor Air Quality Training Institute.

Tim’s training and certifications include: Environmental Control Systems Installer & Servicer, Master Mechanic, NADCA Air Systems Clean Specialists (ASCS), Atlantic Engineering Training Duct Technology, IAQ Training Institute Certification Mold Remediation, IAQA Certified Mold Remediator (CMR), NADCA Certified Ventilation System Inspector (CVI), Certified Indoor Environmentalist (CIE), Certified Indoor Environmentalist Consultant (CIEC), National Institute of Decontamination Specialists – Crime &  Trauma Scene Bio Recovery Technician, NADCA Ventilation System Mold Remediator (VSMR), Indoor Air Quality Association Member, National Air Duct Cleaners Association Member, and OSHA 30.

Jessica began her tenure with Riddleberger Brothers in the Summer of 2024. Jessica brings a decade of proven success in sales, a wealth of experience, and a fresh perspective to the HVAC industry. Her journey began in the industrial print and mail sector, where she honed her skills in building strong client relationships, identifying market opportunities, and driving revenue growth. Jessica previously spent 8 years with Ricoh USA as a Commercial and Industrial Print Sales Specialist.  Additionally, Jessica spent the last 3 years of her career at Quadient as a National Channel Manager servicing Fortune 500 companies as her dedicated customers. As Jessica transitions into the HVAC industry, she leverages her extensive background to deliver innovative solutions and exceptional service to RBI’s clients. Jessica is excited to plant her roots at Riddleberger and serve as a key player on the RBI Service team.

Dewayne Mackey has served as Area Service Manager for Riddleberger Brothers, Inc. Service Division in City of Lynchburg, and other southern counties in Virginia since 2009. Dewayne is an active participant in Comfort Systems USA steering committee for Technician Development.  Journeyman Mechanical and Master HVAC and Backflow Certified with 24 years of HVAC experience.  Active member and finance officer for the American Legion Post 16. USMC veteran 1984-1992.

James “Jim” Burtner has served as Special Projects Manager at Riddleberger Brothers, Inc. since 2001. With over thirty-two years of HVAC, electrical, refrigeration, and plumbing experience, Mr. Burtner has earned numerous certifications and completed training courses including ABB Drives, Business Growth Training, Carrier VVT Certification, Cutler Hammer Drives, First Aid & CPR, Lennox Factory Training, Lessons in Leadership Training, Patterson Kelley Thermific, R410K Certification, Trane RTU, Universal CFC.

Joining Riddleberger Brothers, Inc. in 1993, Mr. Thompson began his RBI career as a service and start-up technician apprentice. From there, he moved on to construction start-up lead, service technician, field service supervisor, and to his current position as Charlottesville Service Manager. Mr. Thompson has earned a VA State Backflow Prevention Device Worker License, and a VA State Master HVAC License. In addition, BJ serves as a Central Shenandoah Valley Apprenticeship Council Member and on the Staunton, Augusta County, Waynesboro (SAW) Education Coalition Regional Advisory Board.

Richard A. “RJ” Ceely has served as Service Manager at Riddleberger Brothers, Inc. since January of 2008. Mr. Ceely joined Riddleberger Brothers in 2001 and has held a variety of positions from Field Service Technician to Service Manager. Prior to joining Riddleberger Brothers, Mr. Ceely served as a Lead Start Up Technician at Dunham-Bush in Harrisonburg, VA and served as a Gunners Mate Missile 2nd Class in the United States Navy. Mr. Ceely has earned an HVAC Masters license, a WV HVAC Technician License, and an OSHA 30 certification.